Policies

The objective of Country Inn Pet Resort & Animal Hospital is to provide our guests with a safe, fun, warm and loving social environment while they are in our care. To ensure the safety, enjoyment, and well-being of all our guests, we require that all pets and their owners comply with the following rules:

  • Guests picked up after 12:00 p.m. will be charged a late Check-Out fee
  • NO Check-Ins or Check-Outs during Nap Time (12:00 p.m. – 2:00 p.m.)
  • Holidays: There will be a $15.00 increase in rates per day per pet during holidays
  • Daycare: Closed to the public on Sundays and major holidays. Please call to confirm!
  • Resort: Closed to the public on Sundays, Memorial Day, Easter Sunday, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Years Day.
  • Memorial Day & July 4th: 3 Night Minimum
  • Thanksgiving: 3 Night Minimum
  • Christmas & New Year: 5 Night Minimum
  • Easter Holiday & Spring Break: 3 Night Minimum

For resort hours, please click below:

Resort Hours

Policy Details

Age

Pets must be at least 16 weeks old and should have his/her vaccinations completed. Pets over ten years old must have a written letter from their vet certifying their health in order to participate in Daycare or any strenuous physical activity.

Sex

Pets in Daycare 8-9 months and older must be spayed/neutered. For females in heat who are boarding, a $10.00 fee will be added in the daily rate. For not neutered males, a $10.00 fee will be added to the daily rate.

Vaccination Requirements

All pets entering Country Inn Pet Resort must have written proof of up-to-date vaccinations. This must be completed prior to check-in.

Learn More

Flea & Tick Prevention

The resort’s 8 acre outdoor and indoor areas are on a monthly pest control program but in order to ensure that we maintain a pest-free environment; all pets must be flea and tick free before entering the resort and will be inspected upon arrival. If we notice that your pet has fleas or ticks, a preventative will be given and owners will be charged for the medication applied.

Dogs in daycare will not be admitted if fleas or ticks are noticed.

Health and Special Needs

All pets must be in good health. If your pet is found to harbor intestinal parasites during his/her stay a $25.00 de-worming fee along with veterinary expenses, will be charged to your bill. A $10.00 fee will be charged for special needs pets.

Daycare Enrollment

Complete enrollment package and return it with written proof of vaccinations. We will then register you in our system and schedule a temperament evaluation. There is a one-time $15.00 non-refundable temperament evaluation fee for each dog.

NOTE: Dogs exposed to the level and type of activity at a Doggy Day Care may feel the discomfort of sore muscles, joints and paws, fatigue, scratches, bruises or abrasions.

Behavior

Boarding: We will not accept people aggressive pets unless he/she is enrolled in one of our Train While Boarding programs.

Daycare: All dogs must be non-aggressive and not food or toy protective. Owners will need to certify that their dog(s) has not harmed or shown any aggressive or threatening behavior towards any person or any other dogs. Any behavior deemed dangerous or inappropriate by Country Inn Pet Resort might result in dismissal from the program. Please remember that your pet will be spending time with other dogs and the safety and health of all pets is our prime concern

Medications

All medications must be in their original vials with a legible prescription label from the veterinarian. A $2.00 fee per pill will be added to your bill for any medication or vitamin that you request be given to your pet.

Hurricanes

In order to maintain our high quality of service and comfort during and after a hurricane, we are obligated to schedule staff for additional & unusual hours. In addition, we must replenish our generator with diesel (which supplies the entire Resort and Animal Hospital with energy). Due to this, in the event of a hurricane, there will be a $14.00 increase, per pet, in our daily boarding rates.

Mandatory Check Out Bath

All dogs boarding more than one night will receive a bath prior to check out. The bath is priced according to the pets’ weight and length of hair. Please refer to our price list. Medicated tick or flea baths $15.00 additional.

If an early check out is requested please give us at least a four (4) hour notice.

Beauty Maintenance

Dogs playing during daycare or boarding guests participating in our various scheduled playtimes can get dirty and those with long hair can get matted. Scheduled baths and brush-outs are available upon request and specific charges will apply to these services. Blow drying and brushings are not complimentary.

Food

Included in our rates, two daily meals of Science Diet Sensitive Stomach are served to our guests. Keep in mind that changing your pet’s diet may cause problems such as not eating, upset stomach, diarrhea, and/or colitis. If you wish to bring food from home, please package each daily meal in Ziploc bags, labeled with the pet’s name and feeding instructions.

Pet(s) Possessions

You are welcome to bring two (2) toys, treats, and your pets’ favorite bedding to make their stay more enjoyable. However, we cannot be responsible for any property or possessions left, lost or destroyed during your pets’ vacation. Soiled, wet or dirty bedding will not be accepted into our resort.

Please make sure to label all belongings with your pet’s name and bring a descriptive list of the items.

Reservations

Boarding: For boarding reservations, a valid credit card number with expiration date is required. Reservations will be confirmed upon receipt of the Enrollment Form duly filled out and signed, Policies and agreement signed, written proof from the veterinarian of pet(s) up-to-date required vaccinations and a $50.00 deposit. During all major holidays, a $100 deposit is required per pet.

Daycare: To make sure that Country Inn Pet Resort always has the necessary staff to adequately care for all pets, a reservation twelve (12) hours in advance is required.

Cancellations

In case a cancellation notice is not received, 72-hours during regular days and 2-week (14 days) during holidays, before check-in date, the $50.00 or $100 deposit will automatically become a late cancellation fee or a no-show fee.

Payments

Boarding: A 50% payment is required at check-in; the remaining balance is to be paid in full at check-out. If check-out is scheduled on a Sunday, full payment is required at check-in.

Daycare: Half day or Full day passes or packages and extra services requested for that day are to be paid at pick-up.

Please Note: All Daycare or Private Spa packages are pre-paid and therefore are non-refundable and non-transferable.

Emergencies

While your pet is under the care of Country Inn Pet Resort and Animal Hospital, we will use all reasonable precautions to ensure your pets ultimate safety. Please be aware that some pets are under stress while away from their owners and may become ill during boarding and/or while participating in our Daycare activities (for example: stress diarrhea). Furthermore, when pets are around people and/or other dogs, unforeseen, unavoidable or unprovoked accidents or injuries may occur – pets, people and property might be injured or damaged.